J.ToddHubbard

Answering Service Comparison: 5 Questions to Ask

After being with an answering service for a while and talking to clients and their customers, I have found 6 questions that are more important than, "How much does it cost?" Question #1: What is your average hold time? This is important because custome... Read >

Answering Service as Life Saver?

An answering service as a life saver? Well, maybe not in the sense of stopping a bullet or pulling you from in front of a speeding car, but saving you to live your life outside of your business. Are you feeling overwhelmed by all the customer calls yo... Read >

Myth: Using an Answering Service is Expensive

Let's examine that shall we? From my perspective of many years in business an answering service is more cost effective than a receptionist. Yes, that's right an answering service can save you money. "How?" you may ask. An answering service saves you money... Read >

Live Operators: Why They Make Sense

The reasons why having Live Operators take your after-hours calls makes sense for your business. Also, why having a Live Operator service handle ALL of your calls, rather than just the after-hours calls, is a good business decision. As a business owner, ... Read >

Why do I need an answering service?

Great question! Most people would say, "An answering service? I don't want to have an answering service handling my calls!" but if you think about it, you already have an answering service handling your calls, your receptionist. They are not you so they w... Read >